If you are experiencing issues with your Apple laptop, here are some basic troubleshooting steps you can try to resolve the issue:

1. Restart the laptop: Sometimes, simply restarting your laptop can resolve the issue.
2. Check for software updates: Make sure your laptop has the latest software updates. To do this, click on the Apple menu, then click “Software Update” and follow the instructions.
3. Check for hardware issues: Perform a hardware test to check for any issues with the laptop’s hardware. To do this, restart your laptop and hold down the “D” key. Follow the on-screen instructions to perform the hardware test.
4. Check the battery: If your laptop is not turning on or is not holding a charge, check the battery. You may need to charge the battery or replace it if it is faulty.
5. Check the power adapter: Make sure the power adapter is properly connected to the laptop and the outlet.
6. Reset the SMC: Resetting the System Management Controller (SMC) can sometimes resolve issues with the battery, power, and other hardware-related issues. To reset the SMC, follow the instructions for your specific model of MacBook.
7. Reset NVRAM/PRAM: Resetting the Non-Volatile Random Access Memory (NVRAM) or Parameter Random Access Memory (PRAM) can sometimes resolve issues with the display, sound, and other settings. To reset NVRAM/PRAM, restart your laptop and hold down the “Command + Option + P + R” keys until you hear the startup sound twice.
8. Run Disk Utility: If your laptop is running slowly or is experiencing other software-related issues, run Disk Utility to check for and repair any issues with your hard drive. To do this, click on the Apple menu, then click “Disk Utility” and follow the instructions.
9. Seek professional help: If none of the above steps work or if the issue seems to be hardware-related, contact us today or book a repair with us for further assistance.

If you are experiencing issues with your Windows laptop, here are some basic troubleshooting steps you can try to resolve the issue:

1. Restart the laptop: Sometimes, simply restarting your laptop can resolve the issue.
2. Check for software updates: Make sure your laptop has the latest software updates. To do this, click on the Start button, then click on the Settings icon, then click on “Update & Security” and click “Check for updates” and follow the instructions.
3. Check for hardware issues: Perform a hardware test to check for any issues with the laptop’s hardware. Check the manufacturer’s website for instructions on how to do this for your specific laptop model.
4. Check the battery: If your laptop is not turning on or is not holding a charge, check the battery. You may need to charge the battery or replace it if it is faulty.
5. Check the power adapter: Make sure the power adapter is properly connected to the laptop and the outlet.
6. Run the built-in troubleshooters: Windows has built-in troubleshooters that can help identify and fix common issues. To run the troubleshooters, click on the Start button, then click on “Settings”, then click on “Update & Security”, then click on “Troubleshoot” and select the appropriate troubleshooter.
7. Scan for malware: Run a malware scan to check for any malicious software that may be causing issues. Use a trusted antivirus program to perform the scan.
8. Restore the laptop to an earlier point: If the issue started recently, you can try restoring your laptop to an earlier point using System Restore. To do this, click on the Start button, then type “System Restore” and follow the instructions.
9. Seek professional help: If none of the above steps work or if the issue seems to be hardware-related, contact us today or book a repair with us for further assistance.
10. Brands we repair: Dell, HP, Lenovo, SONY, ASUS, ACER, Samsung.